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FAQ

FAQs

 

1)     What types of toys does Toyzcart offer?

 

At Toyzcart, we curate a wide variety of toys, ranging from educational STEM kits, plush toys, sensory fidget products, and outdoor play gear to trending collectibles, craft kits, and role-play sets.

 

2)    Are your toys safe for my child?

 

Yes! Every toy we stock undergoes rigorous safety checks. We partner only with trusted manufacturers who comply with international toy safety standards. Our products are carefully tested for choking hazards, toxic materials, and durability.

 

3)    Which toys are best for different age groups?

 

0–2 years: Soft plushes, rattles, sensory blocks.
3–6 years: Pretend-play sets, art kits, basic puzzles.
7–10 years: STEM/robotics kits, board games.
10+ years: Collectibles, advanced craft kits, trading cards.
Check each product page for recommended age ranges to ensure safe, age-appropriate play.

4)    Can I track or cancel my order?

Yes, Toyzcart provides real-time tracking from the moment your order ships. If you need to cancel or modify your order, please reach out within 24 hours of placing it. After that, changes may not be possible due to fast processing.

5)    What is your return or exchange policy?

We accept returns or exchanges within 15 days of delivery for unopened, defective, or damaged items, all with original packaging intact. Please contact our support team to initiate the process and include a photo of damaged items for faster assistance.

6)    How long will delivery take and what are the charges?

Standard delivery typically takes 3 to 7 business days, depending on your location. We offer complimentary shipping on orders above a certain amount. Check our Shipping Info page or cart for details. You'll see the exact delivery cost before completing checkout.

7)    Can I buy a gift set or have the toy gift-wrapped?

Absolutely! We offer curated gift bundles (e.g., “STEM Starter Pack” or “Fun Summer Kit”) and gift-wrapping services at checkout. You can also add a personalized message, perfect for birthdays, holidays, or special occasions.

 

8)    Do you offer seasonally-themed or trending toys?

Yes! Toyzcart regularly updates its selection with seasonal and trending toys, beach sets in summer, holiday craft kits in winter, and collectible minis during gifting seasons. Our “New Arrivals” section highlights the latest arrivals every month.

 

9)    Are the toys eco-friendly or sustainable?

Many of our toys are made from eco-conscious materials, like wooden puzzles, recycled plastics, paper-based craft sets, and organic fabrics. We also feature a dedicated section for sustainable toys, helping you choose planet-friendly options.

 

10) How do I know which toy is right for my child?

Each product page shows the recommended age, skills it supports, and safety details, helping you choose confidently.

 

11)  Can I order toys in bulk for parties or schools?

Absolutely! We provide bulk orders for birthdays, schools, and events. Contact us for special pricing.

 

12)  What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and cash-on-delivery (COD) where available.

 

13)  Do you have toys that support learning?

Yes! Our educational toy section features STEM kits, puzzles, books, and activity sets that make learning fun.

 

14)  Do you offer COD (Cash on Delivery)?

Yes, we provide COD service in selected locations along with multiple online payment options such as UPI, debit/credit cards, and net banking.

 

15)  Do you ship outside India?

Currently, Toyzcart ships across India. International shipping options will be announced soon.

  • Yes, we offer a selection of toys specifically designed for children with special needs, including sensory toys, adaptive toys, and toys that promote inclusivity and diversity.

  • Yes, assembly instructions are included with applicable toys to help you easily set them up. If you need additional assistance, please don't hesitate to contact our customer support team for further guidance.

  • Yes, batteries are included with battery-operated toys unless otherwise stated in the product description. If you require replacement batteries, they can be purchased separately.

  • Yes, we offer gift cards in various denominations that can be used for online purchases. Gift cards are a perfect choice for birthdays, holidays, or any special occasion.

  • Yes, all of our toys undergo rigorous testing to ensure they meet our high standards for quality and durability. We want to ensure that our products provide hours of enjoyment and withstand the rigors of playtime.

  • Yes, we offer personalized and custom-made toys for a truly unique gift experience. Whether you're looking to add a child's name to a toy or create a custom design, our team can work with you to bring your vision to life.

  • Yes, many of our toys are made from sustainable and eco-friendly materials, such as recycled plastics, organic cotton, and responsibly sourced wood. Look for the eco-friendly label on product pages for more information.

  • Yes, we provide personalized toy recommendations based on age, interests, and developmental stage. Our website features handy filters and categories to help you find the perfect toy for any child.

  • We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return or exchange it within 5 days of receipt. Please refer to our returns and exchanges page for more information on our policies and procedures.

  • We aim to process orders quickly to ensure prompt delivery, but if you need to cancel or modify your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, depending on the status of your order.

  • Yes, we regularly offer discounts, promotions, and special offers to our customers. Be sure to sign up for our newsletter and follow us on social media to stay informed about the latest deals and promotions.